Made in Canada CertiPUR-US® certified Five-movement system

Adjustable bed installation and operation

Hi Low Adjustable Bed User Manual

Owner’s manual: installation, operation, safety, and troubleshooting.

Use this guide to identify components, assemble the bed, operate the remote control, and check common issues. Follow all safety instructions before use.

Ultra Hi Low adjustable bed with raised headrest and side safety rails

Safety and warranty warnings

Read the following information carefully before using this product.

Before operating the bed. If you cannot understand the warnings, cautions, or instructions, consult your dealer or qualified technical personnel before using the equipment. Failure to do so may result in injury or damage.
  • Do not use the bed outdoors.
  • Do not use the bed near explosives.
  • Using the bed with oxygen administering equipment other than nasal or mask types may create a fire hazard.
  • When using nasal or mask oxygen equipment, route and secure the oxygen or air tubing so it cannot become tangled or damaged during bed movement.
  • Prevent liquid spills near the bed. If a spill occurs, stand in a dry area and immediately unplug the bed. Clean and thoroughly dry the surrounding area before using electrical controls again. Do not eat or drink hot liquids while operating the bed.
  • People with reduced physical, sensory, or mental capabilities, or without sufficient experience, should use the bed only with suitable supervision or instruction.
  • Children and individuals who need assistance must not operate the bed without adult supervision.
  • Never allow a person or pet beneath the bed.
  • Keep your body within the bed boundaries during operation. Do not extend arms or legs over the sides while adjusting the bed.

Warranty warnings

Do not open or tamper with the control box, motors, or remote control, apart from battery compartments. Tampering with internal components voids the warranty.

Operating information

After assembly, operate the remote to confirm that all functions work. Keep moving parts free of obstructions, including sheets, clothing, tubing, wires, and electrical cords. Distribute body weight evenly across the bed; do not put all your weight on the head or foot sections when they move, or when entering or exiting the bed.

Residential use only

This adjustable foundation is designed for residential use. The manual states it is not approved for hospital use and does not comply with hospital standards.

Weight and motor limits

Do not exceed the manufacturer’s weight or motor duty-cycle limits. Confirm the current limits with the manufacturer before use.

FCC compliance

The manual contains an FCC compliance and radio-frequency notice. Confirm the current details with the manufacturer before relying on them.

Parts list

All electronics and components requiring installation are in the boxes beneath the foundation or attached to its frame. Check all items before discarding the packaging.

Labeled underside diagram identifying bed motors, castors and control box
Labeled underside diagram identifying bed motors, castors and control box
AAA batteries

AAA batteries

3 AAA batteries for the remote

Power supply

Power supply

1 power supply

Power cord

Power cord

1 power cord

Wheels

Wheels

Casters for the bed frame. Confirm the quantity supplied in the package.

Remote control

Remote control

1 handheld remote control

Retainer bar

Retainer bar

1 retainer bar attached to the frame

Side rails

Side rails

2 side safety rails

Round head hex socket screws

Round head hex socket screws

M8 x 32 (8) and M8 x 45 (8), as shown in the diagram

Hex lock nuts

Hex lock nuts

M8 (8)

Handrail fixing plates

Handrail fixing plates

4 fixing plates

Wrench

Wrench

1 wrench

Washers

Washers

M8 x 16 x 1.6 (8)

Bed electronics reference

The underside diagram identifies the head motor, foot motor, lift motor, head massager, castors, and control box.

Underside adjustable bed frame with electronics and mounting points
Underside adjustable bed frame with electronics and mounting points

Installation guide and pair remote

For safety, at least two people should lift the bed frame. Keep the bed in its flat position when unpacking.

Set up the electronics

Connect the power supply and remote before testing the bed.

01

Unpack the power components

Remove the power supply and power cord from the accessory box.

02

Connect the control box

Connect the power supply lead from the control box to the power supply.

Power supply connection on the adjustable bed
Power supply connection on the adjustable bed
03

Connect the power cord

Connect the supplied power cord to the power supply.

Power cord connection on the adjustable bed
Power cord connection on the adjustable bed
04

Connect to an outlet

Plug the power cord into a working electrical outlet. The under-bed LED lights flash for approximately 10 seconds.

Power cord plugged into an electrical outlet
Power cord plugged into an electrical outlet
05

Install the remote batteries

Insert the three AAA batteries into the remote control.

Three AAA batteries installed in the adjustable bed remote
Three AAA batteries installed in the adjustable bed remote
06

Test the remote

Press the lift buttons and verify that the bed responds. This completes setup for single or independent operation.

Pair the remote control

The supplied remote is normally paired to the foundation. If the remote does not control the bed, use these steps.

01

Check batteries

Check the remote batteries and replace them if necessary.

02

Connect power

Connect the power cord to a working outlet.

Powered electrical outlet for remote pairing
Powered electrical outlet for remote pairing
03

Press the Pair button

Unplug and reconnect the power cord, then immediately hold the Pair button on the remote for approximately 5 seconds until the indicator flashes and stops. The remote is paired.

Open the package

Two people should carefully lift the bed out of the shipping carton and put it on a flat floor.

Adjustable bed shipping carton
Adjustable bed shipping carton

Position the frame

Lower the head and foot frame pieces with their top sides facing downward.

Adjustable bed frame laid with underside facing upward
Adjustable bed frame laid with underside facing upward

Attach the wheels

When the bed is level and lying flat, take the wheels from the accessory box and hand-tighten them clockwise into the pre-threaded holes on the frame.

Installing a caster wheel onto the adjustable bed frame
Installing a caster wheel onto the adjustable bed frame
Underside adjustable bed frame with installed caster wheels
Underside adjustable bed frame with installed caster wheels

Install the retainer bar

Carefully turn the frame top-side up. Insert the ends of the retainer bar into the quick-connect brackets at the foot of the bed.

Mattress retainer bar attached at the foot of the bed
Mattress retainer bar attached at the foot of the bed

Remote control instructions

Use the remote control to adjust the head, foot, and overall height of the bed, select preset positions, operate massage features, and control lighting.

Annotated remote control with bed-position, massage, lighting, pairing and lock buttons
Annotated remote control with bed-position, massage, lighting, pairing and lock buttons

Head adjustment

Raise or lower the head section.

Foot adjustment

Raise or lower the foot section.

Whole bed height

Raise or lower the entire bed.

Zero gravity preset

One-touch Zero Gravity position.

Flat preset

One-touch return to flat position.

Anti-snore preset

Select the anti-snore position.

Memory position

Recall the memory position using the M button.

Child lock

Press the lock button to lock; hold for about 5 seconds to unlock.

Pair

Pair the remote with the control box.

Flashlight

Press and hold the flashlight button for the torch light.

Under-bed lighting

One-touch under-bed LED lighting on or off.

Head massage

Switch on the head massage.

Foot massage

Switch on the foot massage.

Massage modes

Choose between three massage settings.

Massage on/off

Turn massage on or off.

Massage timer

Select a 10-, 20- or 30-minute massage timer.

Special functions

Emergency power-down and optional side-rail installation.

Emergency power down

If household power fails with the head or foot raised, the manual describes an emergency power-down function using two new 9V batteries (not supplied).

Installing 9V backup batteries in the adjustable bed power supply
Installing 9V backup batteries in the adjustable bed power supply
01

Add backup batteries

Install two new 9V batteries in the power supply battery compartment.

02

Lower the bed

Press the Flat preset on the remote while mains power is unavailable.

03

Replace batteries

Replace the two 9V batteries after the procedure. The manual specifies they are for single use only.

Optional side-rail installation

The side-rail components include the rails, fixing plates, hex socket screws, lock nuts and an Allen key.

Adjustable bed removable side safety rail and mounting parts
Adjustable bed removable side safety rail and mounting parts
01

Prepare the side rails

Locate the side rails and the relevant mounting hardware shown in the parts list.

02

Secure the rail

Use the Allen key to tighten the screws on the side rail and refit the rail cover. Raising the head and foot sections may make installation easier.

Tightening side-rail mounting screws on the adjustable bed
Tightening side-rail mounting screws on the adjustable bed
Handrail fixing plate detail
Handrail fixing plate detail
Allen key supplied for side-rail installation
Allen key supplied for side-rail installation

Troubleshooting

Use the checks below if an adjustable bed function does not respond. Unplug the bed before inspecting wiring or other electrical components where appropriate.

Remote control not responding

After installing AAA batteries, press a remote button and check that its light turns on. If the light stays off after checking batteries, request remote-control support.

Remote pairing fails

Try the Pair button for approximately 5 seconds. If unsuccessful, unplug the power cord, allow the power supply indicator to turn off, reconnect power and repeat Pair. Seek support if pairing still fails.

Child lock enabled

If the remote appears to work but the bed does not move, press and hold Child Lock for approximately 5 seconds to unlock.

Power supply or control box

Check that the power supply and control box green indicators are illuminated. If either light is off, the relevant component may need service.

Green indicator on the adjustable bed control box
Green indicator on the adjustable bed control box
Power supply indicator

Check the power supply indicator when the bed does not respond. If it is off, confirm the connection and outlet before requesting support.

Green indicator on the adjustable bed power supply
Green indicator on the adjustable bed power supply
Emergency power-down using the control box

If the bed is stuck in a raised position, locate the control box beneath the bed and hold its Pair button until the bed is flat.

Emergency Pair button on the adjustable bed control box
Emergency Pair button on the adjustable bed control box