If you have a concern about your NanoSleep™ Adjustable Bed System, please contact NSC Medical before attempting to send the item back. The team can review your order and explain whether a return or refund is available under the terms that apply to your purchase.
Information to Include
When contacting support, provide your order number, purchase date, contact details and a brief explanation of the issue. Photos may help if you are reporting damage, a missing component or a possible manufacturing defect.
Return Authorization and Costs
Do not arrange a return shipment until NSC Medical has confirmed the required procedure. Eligibility, time limits, return freight charges, deductions and refund timing must be confirmed by NSC Medical for this product and sales channel.
Damaged or Defective Products
If your concern involves a possible product defect, please also review the Warranty Information page. Warranty claims and discretionary returns may follow different processes.
Contact us through the Contact Us page.