Warranty inquiries about products offered through AdjustableBed.online are handled under the applicable NSC Medical warranty documentation.
Manufacturer Warranty Overview
NSC Medical lists a 10-year limited manufacturer’s warranty for the NanoSleep™ Adjustable Bed System. Warranty terms depend on the product component and the applicable written coverage; check the warranty documentation supplied with your purchase for the controlling terms.
Mattress Warranty Guidance
NSC Medical’s published mattress warranty describes limited coverage for eligible manufacturing faults and certain material or construction defects. It also identifies exclusions such as ordinary wear, personal comfort preferences, damage, stains, misuse and unsuitable support surfaces. The original purchaser and proof of purchase requirements may apply.
Submitting a Claim
To request warranty assistance, provide a clear description of the problem, photographs of the affected area, any applicable product identification labels and proof of purchase. The company may request additional documentation to assess the claim.
Confirm Component-Specific Coverage
Before requesting service, ask NSC Medical to confirm how the limited warranty applies to the adjustable base, electronic components, mattress, rails and accessories. Coverage conditions, shipping responsibilities and remedies may differ by component.
For assistance, use the Contact Us page.